At OfficeWorksKeys.com, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returning or exchanging products purchased from our website.
1. Eligibility for Returns and Refunds
You are eligible to return or exchange products purchased from OfficeWorksKeys.com under the following conditions:
- Time Frame: Returns and exchanges must be initiated within 90 days from the date of purchase.
- Condition of Products:
- Genuine Defects: Products must exhibit a genuine manufacturing defect or malfunction that affects their functionality.
- Unused Products: Products must be in their original, unused condition. For software keys, they must remain unactivated and unused.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
2. Non-Returnable Items
Certain types of products are exempt from being returned or exchanged:
- Digital Products: Software keys and other digital products cannot be returned or refunded once activated.
- Customized or Personalized Items: Products customized to your specifications are not eligible for return.
- Perishable Goods: Items that are perishable or have an expiration date.
3. Return Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach out to our Customer Support team within the 90-day return window by emailing us at Support@officeworkskeys.com or calling +1 405 309-9470. Provide your order number, details of the product(s) you wish to return, and the reason for the return.
- Approval: Our team will review your request and notify you of the approval or rejection of your return based on the eligibility criteria.
- Return Authorization: If approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the product.
- Packaging: Ensure the product is securely packaged in its original packaging, including all accessories, manuals, and any other items that came with it.
- Shipping: Ship the product to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to a genuine defect or error on our part.
4. Refund Process
After we receive and inspect your returned item, you will be notified of your refund approval or rejection:
- Refund Approval: Approved refunds will be processed within 4 business days to your original payment method.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is not in original condition).
- Non-Refundable Items: Items listed in the Non-Returnable Items section are not eligible for refunds.
5. Exchanges
To exchange a defective product for the same item, please follow the return process and specify that you need an exchange. We will send you a replacement once your return is processed.
6. Shipping and Handling Charges
- Return Shipping: You are responsible for the shipping costs of returning the product unless the return is due to a defect or an error on our part.
- Original Shipping Costs: Original shipping charges are non-refundable unless the return is due to a genuine defect or error on our part.
7. Damages and Issues
- Transit Damage: If you receive a damaged product, please contact us within 7 days of receipt with photographic evidence, and we’ll arrange a replacement or refund.
- Incorrect Items: If you receive an incorrect product, contact us within 7 days of receipt, and we’ll correct the issue at no additional cost.
8. Return Processing Time
- Inspection: Once your return is received, we will inspect it to ensure it meets the eligibility criteria.
- Notification: We will email you regarding the refund or exchange status after inspection.
- Refund Timeline: Approved refunds will be issued to your original payment method within 4 business days after inspection.
9. Policy Changes
OfficeWorksKeys.com reserves the right to modify this Return and Refund Policy. Any changes will be effective immediately upon posting. Please review this policy periodically.Thank you for choosing OfficeWorksKeys.com. We strive to provide you with high-quality products and excellent customer service. Your satisfaction is our priority, and we are here to assist you with any concerns you may have.